NIS2 Compliance GAP Analysis and Advisory for Private-Sector Clients

Reliable preparation for achieving information security compliance with the NIS2 Directive and Hungarian implementing regulations. The objective is to conduct a detailed GAP analysis, assess Electronic Information Systems (EIRs) and develop an effective action plan.

Key Challenges

NIS2 introduces new and stringent security requirements for major economic operators within tight deadlines. Rapidly mapping the complex regulatory and technological environment presented a significant challenge, particularly in relation to supply chains, documentation and IT systems.

Approach and Implementation

  • Classification of Electronic Information Systems under the MK Decree
  • Detailed NIS2 GAP analysis in accordance with security classification requirements
  • Management training on compliance requirements
  • Review of the regulatory environment, supplier contracts and documentation
  • Detailed audit and documentation of up to five EIRs
  • Development of recommendations concerning documents, strategies, improvements and controls

Results and Impact

The client received a detailed, tailored action plan designed to ensure NIS2 compliance. Identifying gaps enables the organisation to carry out targeted and effective improvements to meet regulatory requirements.

Consulting Added Value

MultiContact Consulting’s unique and structured methodology provided fast and flexible support that went beyond meeting compliance requirements and strengthened information security at a strategic level.

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MABISZ – Preparation for IT Audit

A comprehensive assessment of MABISZ’s IT systems based on Recommendation 6/2017 (VII.5.) of the Central Bank of Hungary, with particular focus on identifying information security gaps, reviewing previous audits and risk assessments, and developing recommendations for improvement.

Key Challenges

The audit had to cover the entire information security regulatory environment, including strategic, organisational, operational, risk management and business continuity areas. Particular attention was required to address and track the deficiencies identified during the previous MNB audit.

Approach and Implementation

  • Document analysis based on MABISZ IT and information security policies
  • On-site assessment comparing IT operations with applicable policies
  • Review of IT outsourcing arrangements and physical and human security controls
  • Risk analysis and development of recommended actions

Results and Impact

The audit report and management summary included concrete recommendations for strengthening the level of protection, modernising policies and addressing identified gaps. As a result, MABISZ strengthened its IT security compliance and improved its preparedness for future regulatory requirements.

Consulting Added Value

MultiContact Consulting applied a structured audit methodology involving CISA-certified experts. The detailed assessment enabled the coordinated development of both strategic and operational recommendations.

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NORSA NSIS System Support Training and Training Material Development

Development of training programmes and materials for system support staff working with the NSIS specialised systems of the National Office for Rehabilitation and Social Affairs (NORSA), together with consulting services supporting professional operations.

Key Challenges

The complex and closely interconnected operation of the NSIS modules required unique, module-specific and practice-oriented training materials and a training structure that would allow users to acquire the necessary knowledge effectively.

Approach and Implementation

  • Module-specific training materials combining theoretical and practical elements
  • Classroom-based training delivered in a computer-equipped environment
  • Training materials supported by detailed screenshots, examples and functional descriptions
  • E-mail advisory support for questions arising within five working days after training

Results and Impact

System support staff became capable of independently and confidently performing tasks related to operating the specialised systems. The materials can also be used to transfer knowledge internally, enabling sustainable knowledge sharing within the organisation.

Consulting Added Value

MultiContact coordinated the entire process using a unified methodology, from planning and training through to advisory support, ensuring high professional standards and fast, efficient assistance for participants.

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ZSFISIP – Development of a Cybersecurity Sector Analysis

The purpose of the project was to establish the development strategy of the Zsámbék Future Industries Science and Innovation Park (ZSFISIP) through an in-depth assessment of the cybersecurity sector, analysing Hungarian and international trends, regulatory frameworks, market opportunities and innovation potential.

Key Challenges

The complex objectives of the future industries park – including technological development, research, incubation and industrial strategy – required a comprehensive sector-level assessment of cybersecurity, with particular emphasis on technology focus areas and future partnership opportunities.

Approach and Implementation

Our expert team prepared a comprehensive cybersecurity sector analysis covering:

  • technological and market trends and their economic and social impacts,
  • Hungarian and international cybersecurity certification and regulatory models,
  • identification of related sectors and relevant stakeholders,
  • analysis of market gaps and competitors,
  • opportunities for alignment with the defence industry,
  • recommendations for supporting ZSFISIP’s strategic objectives.

Results and Impact

The analysis established strategic directions for ZSFISIP’s cybersecurity-focused research centre, supported the development of its ecosystem and contributed to the park’s international positioning. The management summary was prepared in both Hungarian and English for international partners.

Consulting Added Value

MultiContact’s experts developed a structured, comprehensive analytical document supporting ZSFISIP’s strategic decisions, investments and market relationships. Throughout the project, we integrated market, regulatory and innovation considerations to support successful implementation.

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DMÜ – Development of a Government-Wide Software Licence Management Strategy

The project involved a comprehensive review and reorganisation of software licence management for government IT systems, together with the development of a unified strategic framework based on three pillars: Supervisory Functions, Technology Registry System and Software House.

Key Challenges

The project’s primary task was to develop new administrative and technological processes aligned with the existing legal framework while enabling more efficient, data-driven software licence management across the public administration.

Approach and Implementation

Our experts assessed existing systems and processes from legal, IT and organisational perspectives and developed detailed improvement recommendations, including:

  • legislative and responsibility maps,
  • process models,
  • data connection structures,
  • risk analyses.

Particular emphasis was placed on identifying processes suitable for automation and reducing administrative workloads.

Results and Impact

By the end of the project, a government-wide software licence management strategy and two detailed expert reports had been completed. These provide a foundation for central regulatory, IT and organisational transformation. The recommendations cover legal and operational requirements, data needs and the methods for establishing system interfaces.

Consulting Added Value

MultiContact’s experts provided comprehensive support throughout every stage of strategy development, from planning and regulation to IT architecture design. Our project management services ensured professional coherence and effective cooperation among all stakeholders.

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National Hospital Administration Digital Renewal Operational Programme – Healthcare Data Asset Assessment and Decision Support

The objective of the NHA Digital Renewal Operational Programme was to support evidence-based health policy decision-making by organising healthcare data assets and preparing them for reuse. The project focused on laying the foundations for an integrated, interoperable IT, financial management and controlling system capable of effectively supporting the digital transformation of healthcare.

Key Challenges

Existing fragmented healthcare databases were unable to effectively support sector governance, research or resource planning. The pandemic further highlighted the importance of data-driven decision-making and the need to address existing shortcomings in a structured way.

Approach and Implementation

Our experts conducted comprehensive analyses:

  • assessed existing healthcare data assets, including access, technological and legal conditions,
  • identified and prioritised the most important key data sets,
  • contributed to defining requirements for an interoperable data portal enabling data reuse, based on international best practices,
  • participated in change management, competence development and establishing the necessary organisational conditions,
  • supported international pilot projects and cooperation.

Results and Impact

The project created a comprehensive IT and methodological foundation enabling healthcare data to be used effectively in the future not only for sector governance but also for scientific research and broader social objectives. The completed documentation and studies prepare the ground for the creation and sustainable operation of a unified and effective data portal.

Consulting Added Value

MultiContact’s expert team played a strategic role in conceptual planning at policy, IT and data management levels. Through a comprehensive and future-ready approach, we supported the development of sustainable and innovative directions for further development.

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Whether you need IT consulting, organisational development or complex project management support, the MultiContact team is ready to help you achieve your objectives with professional experience and tailored solutions. Get in touch with us.

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NHA ITS - Unified IT Security System for Healthcare

The primary objective of the NHA ITS project was the comprehensive strengthening of IT security across the healthcare system. Protecting healthcare’s specialised and critical infrastructure is particularly important because the security of the data stored within it directly affects both patient confidence and the ability of institutions to operate. The project established a unified, centrally regulated IT service framework that supports legal compliance while standardising IT operating standards throughout the sector.

Project Challenges and Rapid Implementation

The NHA ITS project presented a unique challenge, as only 66 working days were available to complete the entire assessment, analysis and documentation process. During this period, the project team carried out comprehensive and detailed on-site assessments, analysing the IT infrastructure of 16 hospital institutions. In addition, NIS2 GAP analyses were conducted at 17 institutions, identifying security gaps and opportunities for improvement. This rapid yet comprehensive approach enabled the project to be completed on time and to a high professional standard.

Innovative Solutions for Sustainable IT Security

One of the project’s key achievements was the integration of a previously underutilised open-source application to establish a central configuration management database. This solution significantly simplified the previous manual, Excel-based system and ensures that records of healthcare institutions’ IT infrastructure remain current, transparent and easy to manage. The resulting central system fundamentally strengthens the sector’s IT security by enabling faster response and more efficient oversight.

Long-Term Impact and Legal Compliance

The project delivered not only immediate security benefits but also sustainable long-term solutions for healthcare institutions. The unified methodology and centrally regulated service framework enable institutions to comply more easily with increasingly stringent IT security requirements, reducing risk and strengthening the sector’s security culture.

Consulting Added Value and Professional Support

During the project, our consultants did more than simply execute assigned tasks. They actively identified innovative solutions and further development opportunities. Their proactive professional recommendations supported the successful achievement of the client’s objectives and established principles that can serve as the basis for future developments. Through this approach, the project became more than a one-off improvement: it represented a long-term strategic step forward in healthcare IT security.

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Whether you need IT consulting, organisational development or complex project management support, the MultiContact team is ready to help you achieve your objectives with professional experience and tailored solutions. Get in touch with us.

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Public Procurement Case Study

Continuous Advisory Services for a Key Government Partner

We MultiContact has provided continuous and comprehensive public procurement advisory services to HungaroMet Nonprofit Zrt. HungaroMet is a 100% state-owned company established through the transformation of the former Hungarian Meteorological Service (OMSZ), a central government budgetary institution, on 1 January 2024.

HungaroMet’s Role and Activities

HungaroMet performs government responsibilities related to meteorology across the entire territory of Hungary. Its responsibilities include:

  • weather monitoring
  • weather forecasting
  • issuing weather warnings
  • climate research,
  • related data collection and analysis

It also plays a central role in supplying weather information to the public, government bodies, transport, agriculture and industry. The organisation operates a modern measurement network, uses satellite technology and maintains close relationships with international meteorological institutions.

Major Public Procurement Projects Delivered for HungaroMet

The public procurement procedures conducted with the involvement of MultiContact encompassed the following significant projects:

Modernisation of the Pogányvár Weather Radar (2015)

Project Scope:
Replacement of the obsolete receiver and signal processing system, as well as the antenna drive system, including the calibration and optimisation of the complete radar system.
Contract Value: 139 455 000 EUR

Modernisation of the Napkor Radar (2016)

Project Scope:
Project Scope: Similar to the Pogányvár project, the complete renewal of the EEC radar dual-polarisation system.
Contract Value: 151 478 571 EUR

Procurement of Lightning Detection Sensors and Central Processing Units (2018)

Project Objective:
Deployment of a modern sensor network to enable more accurate monitoring of weather anomalies.
Contract Value: 9 6459 930 EUR

Support for Hail Suppression Operations with Meteorological Monitoring Systems (2019)

Project Objective:
Enhancing intervention efficiency and ensuring cost-effective operation of the hail suppression system.
Contract Value: 445 648 EUR

Development of an Air Pollution Forecasting System – Siófok (2019)

Project Location:
Siófok Storm Warning Observatory (17 Vitorlás Street, H-8600 Siófok)
Funding Project: GINOP-2.3.2-15-2016-00055
Project Scope:
Procurement and commissioning of the server and storage infrastructure required for a forecasting system incorporating atmospheric water-aerosol interaction modelling.
Contract Value: 123 018 760 HUF

The above case study clearly demonstrates that MultiContact's role in public procurement consultancy extends well beyond administrative support, serving as a strategic partner to HungaroMet Nonprofit Zrt. The complexity and value of the projects implemented over the years provide compelling evidence that professional public procurement management is essential to the successful delivery of state-funded technological development programmes.

Shape the Future of European Union Internal Security with Us!

We support the design, development, and operation of complex systems through our extensive expertise, whether in information technology, legal frameworks, or project management.

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Expert Support for the Implementation of a Digital Wallet

MultiContact Consulting Kft. has been involved in European Union projects for more than a decade. Our experts actively contribute to complex, EU-funded projects involving electronic identification, data exchange, IT system development and consulting.

Cooperation Between IdomSoft Zrt. and MultiContact

IdomSoft Zrt., a government-owned IT service provider, is the client behind the project and is implementing the developments within the environment of the Digital Citizenship Programme (DÁP) mobile application. MultiContact’s expert team supports the project with legal, administrative organisation and business analysis expertise in areas where the client does not have sufficient internal capacity.

User-Centred Digital Identity

As a result of the project, citizens will receive a high-assurance electronic identification solution based on EU standards that can be installed on a mobile device. It enables citizens to control which personal data they share, and with whom, when accessing government and private-sector services. This represents a significant step forward in digital self-determination and data protection.

Data Security and Protection Against Profiling

One of the most important principles behind the digital wallet is that only the user has full control over their wallet. Connected organisations receive only limited access, reducing the risk of excessive data processing and profiling. This is particularly relevant in situations such as age verification, where it is sufficient to disclose that a user is over 18 without sharing their exact date of birth.

Innovation and Challenges in the EU Environment

The project is entirely greenfield and involves pioneering solutions even at EU level, creating substantial challenges. EU pilot projects have not yet been completed, while final regulatory documents continue to evolve. The MultiContact team responds to these changes flexibly and effectively while continuously monitoring the latest professional and legal requirements.

Practical Aspects of Implementation

Development is currently integrated into the DÁP mobile application framework provided by IdomSoft. The wallet’s first functionality was launched on 1 June 2025, making it possible to request and share electronic attribute attestations through the eIdentification framework service.

MultiContact is in daily contact with the client and actively participates in both strategic and operational processes, from preparing business specifications for attribute attestations and designing logging processes through to preparing notification procedures.

Our company is committed to future-proof electronic identification solutions built on European Union standards.

If you are looking for an experienced partner who can support your digital transformation initiatives with legal, public administration, and business analysis expertise, we would be pleased to assist you. Contact us today and discover how we can support the implementation of electronic identification systems, digital identity wallets, or the Digital Citizenship Programme (DÁP).

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Internal Security: Expert Advisory on PNR, NSIS II, BBA and Border Management

Our expertise covers services related to the following major EU systems as well as the associated Hungarian administrative, IT and organisational development tasks.

Quality Assurance and Project Management with EU Funding

Over the years, we have supported various projects through quality assurance roles, project management support and the preparation of legislative proposals. We have participated in the day-to-day support of IT system implementations and in the preparation of complex documentation, including feasibility studies, system designs, functional specifications and testing documentation.

Professional Support for the Introduction of the PNR System in Hungary

During the implementation of Hungary’s Passenger Name Record (PNR) system, we provided quality assurance services and developed guidance materials for airlines, thereby supporting the work of the Ministry of Interior. We also contributed to the preparation of presentations, guidelines and documentation in English.

System Analysis Related to N.SIS II

Under the External Borders Fund, we prepared a feasibility study examining the operational experience of the N.SIS II system, identifying optimisation opportunities, and defining directions for its future development.

Legislative and Strategic Advisory for the Ministry of Interior

Since 2018, we have supported projects under the Internal Security Fund and the Border Protection Fund on behalf of the Ministry of Interior. Among other activities, we prepared a study assessing options for the Hungarian implementation of large-scale EU information systems such as SIS, VIS, EES, ETIAS, EURODAC and ECRIS-TCN. Our work has also included reviewing draft legislation, preparing legislative proposals, speaking at conferences and delivering presentations.

Participation in the Hungarian Implementation of the EES System

On behalf of IdomSoft Zrt., we prepared administrative system design documentation for the Hungarian adaptation of the European Entry/Exit System (EES). We also participated in system testing and the development of functional specifications and user manuals. Throughout the project, we actively supported the development team with administrative consulting.

Shape the Future of European Union Internal Security with Us!

We support the design, development, and operation of complex systems through our multidisciplinary expertise, whether in information technology, legal frameworks, or project management.

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Data-Driven Ex-Post Evaluation and Digital Development Recommendations – Supporting the Strategic Coordination of EU Funding

Project Launch: Evaluation and Digitalisation in Support of Development Policy

The project, launched in July 2022, aimed to support the ex-post evaluation of the 2014–2020 development policy cycle through a data-driven approach and digital decision support. As part of the assignment, MultiContact experts prepared thematic ex-post analyses evaluating the impact of EU-funded development initiatives and supporting preparation for the subsequent programming period.

The project continued until the end of 2023 and played an important role in making links and overlaps between Hungarian and international development policy programmes clearer and better coordinated.

Developing a Database to Map Synergies

One of the project’s most important results was the development of a complex, structured database. The database brings together programmes from the 2021–2027 period and programmes funded directly by the EU, with particular attention to potential synergies between them.

Its purpose is to make links between funding sources transparent and support coordination between programmes. This helps prevent double funding and encourages strategic cooperation between operational programmes, particularly in relation to the RRF and other programmes financed directly from Brussels.

Digital Decision Support and Visualisation System

The decision-support system does more than store data: it also uses visualisation tools to display relationships between different programmes. The interactive interface can be used both by experts preparing calls for proposals and by strategic decision-makers. The system places particular emphasis on checking demarcation criteria, thereby ensuring that funded measures clearly avoid unnecessary overlaps.

The work carried out during the project also supported coordination of annual development frameworks and calls under operational programmes, contributing to transparency, efficiency and the effective use of public funds.

Mapping Synergies and Developing Recommendations

The completed system makes it possible to identify strategic links between programmes funded directly by the EU – such as the RRF or Horizon Europe – and national operational programmes. The project also aimed to clarify the demarcation criteria required for preparing annual development frameworks and reports submitted to the EU, thereby supporting coordinated programme implementation.

Exploring opportunities for further development of the system was also part of the project, ensuring that the tool addresses not only current needs but also its future usability and expandability .

During Implementation, MultiContact Assessed the Following Programmes:

  • Economic Development and Innovation Operational Programme Plus (EDIOP Plus)
  • Environmental and Energy Efficiency Operational Programme Plus (EEEOP Plus)
  • Integrated Transport Development Operational Programme Plus (ITDOP Plus)
  • Human Resources Development Operational Programme Plus (HRDOP Plus)
  • Territorial and Settlement Development Operational Programme Plus (TSDOP Plus)
  • Digital Renewal Operational Programme Plus (DROP Plus)
  • Recovery and Resilience Facility (RRF)
  • CAP Strategic Plan
  • (INTERREG VI-A) Austria-Hungary Programme (2021–2027)
  • (INTERREG VI-A) IPA Hungary–Serbia CBC Programme (2021–2027)
  • (INTERREG VI-A) Hungary–Croatia Programme (2021–2027)
  • INTERREG VI-A NEXT Hungary–Slovakia–Romania–Ukraine (2021–2027)
  • (INTERREG VI-A) Hungary–Slovakia Cooperation Programme (2021–2027)
  • (INTERREG VI-A) Romania–Hungary Programme (2021–2027)
  • (INTERREG VI-A) Slovenia–Hungary Programme (2021–2027)
  • Danube Transnational Programme (2021–2027)
  • LIFE Programme (2021–2027)
  • Horizon Europe (2021–2027)

The professional work carried out during this project clearly demonstrates how digital tools and data-driven approaches can effectively support the implementation of development policy objectives. The resulting system not only supported the processing of lessons learned from the 2014–2020 period, but also established a foundation for coordinated, transparent and strategically aligned implementation of the 2021–2027 EU programming period. Thanks to MultiContact’s contribution, the client gained a flexible and future-ready tool capable of supporting decision-making, reducing administrative burdens and promoting the targeted and efficient use of funding.

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Successful ISO 27001 Certification Scope Extension at MVM NET Zrt.

With the support of MultiContact Consulting’s experts, MVM NET Zrt. successfully completed the extension of its ISO 27001 certification scope. The project not only ensured continued regulatory compliance but also significantly improved operational efficiency and strengthened the organization’s information security posture.

As one of Hungary’s leading telecommunications service providers, MVM NET Zrt. delivers nationwide network and IT solutions to the public sector, defence organisations, and the energy industry. The objective of the project was to extend, update, and further integrate the existing Information Security Management System (ISMS) into the company’s operational framework.

Key Activities and Consulting Contribution

To ensure the successful delivery of this complex initiative, the project was divided into several well-structured sub-projects. MultiContact Consulting provided a dedicated team of consultants with expertise in project management, information security, process improvement, business analysis, and software development.

Particular emphasis was placed on:

  • extending the Information Security Management System to cover core business processes.
  • updating the Business Continuity Plan and Disaster Recovery Plan.
  • analysing and documenting critical business processes.
  • conducting a comprehensive enterprise-wide risk assessment.
  • designing a dedicated access rights management framework and supporting governance model.
  • rationalising and harmonising development and operational policies and procedures across the organisation.

The project was delivered in accordance with PMI and ITIL principles, supported by a combination of on-site and remote workshops, structured stakeholder communication, and executive decision-support activities.

Results

The project delivered the following measurable outcomes:

  • Involvement of 40 employees from MVM NET Zrt.
  • Completion of 96 structured interviews, representing a total of 192 hours.
  • Development of 48 regulatory and process-related documents.
  • Creation of 22 process procedures and 12 work instructions.
  • Introduction of 5 new internal policies.
  • Achievement of 100% governance coverage across technical domains.
  • Delivery of a fully functional, custom-developed access rights management system.

As a result of the consulting engagement, not only was the ISO 27001 certification scope successfully extended, but the organisation’s internal operations also became more transparent, structured, and effectively governed. The long-term sustainability of the project outcomes was supported through staff and management training programmes, as well as dedicated workshops.

MVM NET Zrt. expressed a highly positive assessment of the collaboration, which subsequently led to further consulting engagements based on the successful results achieved.

This project serves as an excellent example of how a regulatory compliance initiative can be transformed into a strategic opportunity for operational improvement and organisational development.

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Whether you need IT consulting, organisational development or complex project management support, the MultiContact team is ready to help you achieve your objectives with professional experience and tailored solutions. Get in touch with us.

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Hungarian Multi Program (HMP) – Support for Hungarian SMEs

The Hungarian Multi Program (HMP) aims to support the individual development of dynamically growing and innovative small and medium-sized enterprises (SMEs) operating in Hungary. The programme provides comprehensive professional support that contributes to sustainable business growth and stronger market competitiveness.

MultiContact Consulting Kft. – Expert Advisor Under the HMP

Since 2020, MultiContact Consulting Kft. has participated in the Hungarian Multi Program as a consultant certified with the maximum available score by IFKA Public Benefit Nonprofit Ltd. Our services cover the most important business and technology areas, enabling us to provide comprehensive solutions for our clients.

Our Service Areas Under the HMP

  • Information security, data protection and cybersecurity consulting: protecting businesses against data breaches and cyberattacks
  • Strategic and business planning: effective planning solutions supporting long-term success
  • Project development and project management consulting: successful delivery of projects on time and within budget
  • Organisational structure and process optimisation: improving operations and making more efficient use of resources

More Than 20 Successful Projects Across a Wide Range of Industries

Over recent years, we have successfully completed more than 20 projects together with our partners. Our broad industry experience enables us to provide tailored consulting solutions aligned with each client’s individual needs.

Our Partners


WhiskyNet Kereskedelmi Kft. · IQ Kecskemét Ipari Kutató Kft. · NYÍR-LIFT Felvonószerelő, Javító és Karbantartó Kft. · Best-Tool Szerszámkészítő, Kereskedelmi és Szolgáltató Kft. · Füzesi 2004 Építőipari Kereskedelmi és Szolgáltató Kft.

The expert advisory services we provide under the Hungarian Multi Program contribute to the continuous development of the competitiveness and innovation capabilities of Hungarian SMEs. MultiContact Consulting Kft. is committed to providing its partners with tailored, practical solutions that support long-term growth and market success. Our results and references to date clearly demonstrate our professional expertise and commitment to the development of Hungarian enterprises.

Let’s Work Together on the Next Successful Project

Whether you need IT consulting, organisational development or complex project management support, the MultiContact team is ready to help you achieve your objectives with professional experience and tailored solutions. Get in touch with us.

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