Development of training programmes and materials for system support staff working with the NSIS specialised systems of the National Office for Rehabilitation and Social Affairs (NORSA), together with consulting services supporting professional operations.
Key Challenges
The complex and closely interconnected operation of the NSIS modules required unique, module-specific and practice-oriented training materials and a training structure that would allow users to acquire the necessary knowledge effectively.
Approach and Implementation
- Module-specific training materials combining theoretical and practical elements
- Classroom-based training delivered in a computer-equipped environment
- Training materials supported by detailed screenshots, examples and functional descriptions
- E-mail advisory support for questions arising within five working days after training
Results and Impact
System support staff became capable of independently and confidently performing tasks related to operating the specialised systems. The materials can also be used to transfer knowledge internally, enabling sustainable knowledge sharing within the organisation.
Consulting Added Value
MultiContact coordinated the entire process using a unified methodology, from planning and training through to advisory support, ensuring high professional standards and fast, efficient assistance for participants.
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