All over the world Transport sector faces immediate challenges such as congestion, oil dependency, the reduction of green-house emissions, the lack of high quality and even transport infrastructure. Governments make efforts all over the world to promote efficient, safe, secure and sustainable transport policies to remain competitive.

MultiContact Consulting Ltd. hires experts well versed in global and European standards of policy-making practices and up-to-date systems. Among others MultiContact can offer exportable expertise in terms of the design and operation of electronic road tolling systems meeting the requirements of the Directive 2004/52/EC (1) on the interoperability of electronic road toll systems and Decision 2009/750/EC and on the definition of the European Electronic Toll Service (EETS) and its technical elements. Moreover, the Company can offer technical assistance to government organisations responsible for the design, implementation of transport investment programmes with a particular focus on the development of institutional capacities as well as increasing the efficiency of service delivery.


Contemporary life imposes a set of challenges on health policy decision-makers as well as health professionals such as ageing population in Europe and overpopulation in developing countries, changing patterns of diseases, impacts of climate change, pandemics, bioterrorism. Equally, the digitalisation of healthcare opens new horizons as far as innovation is concerned in ICT, genomics, biotechnology and nanotechnology, yet evokes new issues such as safety, ethics, sustainability and equity. Digitalization resulted in a rapid change not only in terms of the behaviour of healthcare providers, but also patients. It puts patients and the promotion of personalised medicine into the centre while bringing about new ways of engagement with patients. One of its remarkable advantages is the reduction of bureaucracy and administrative duties that can take time away from personalized care, yet public healthcare institutions need to handle an increasing number of accurate, personalised data and breeches of data security. Digitalization impels the reorganization of business processes and up-dating healthcare infrastructure as well as a modernizing the ways of co-operation with healthcare institutions at different governance levels with each-other, the channels and standards to communicate with patients.

MultiContact Consulting Ltd. is a company specialised in administrative organization, organization development and process optimisation, supporting IT development in the health sector. The Company has implemented several healthcare projects in the above-mentioned fields and operates in line with global technical standards. As far as its core partners are concerned they include specialised health care institutions at the level of central governance in Hungary, leading companies specialised in IT and healthcare development, eminent policy analysts, strategy developers, renowned decision-makers, certified experts in health economics, IT auditing, IT Architecture as well as Business Analysis experienced in formulating and implementing measures of strategies in the field e-health and ICT development and e-governance.


Governments make huge efforts to enhance the function of public administration and its relationship to the public. E-government has often been driven by ICT solutions instead of user demand. However, it goes beyond putting information online to the public. It requires conscious strategies and policies covering several issues such as:

  • making e-services more in tune with citizens’ needs and businesses;
    ensuring universal access;
  • identification of common processes within governments in order to achieve economies of scale, reduce duplication and provide seamless services;
  • measuring and demonstrating the costs and benefits of ICT investments to better manage e-governance;
  • E-government co-ordination: expand e-governance in as many policy areas as possible with a view to existing structures and cultures of government institutions.

During modern times e-governance has proved to be an efficient instrument to transform governmental structures, business processes to make them more user-friendly and transparent.

MultiContact Consulting Ltd. is a company specialised in administrative organization, organization development and process optimisation, supporting IT development, it has carried out a number of projects in the field of e-governance not only in Hungary, but in Southeast Asia. Reference projects include the introduction, support and operation of the e-procurement system in Hungary as well as the introduction of the ID system in Laos.

European Cohesion Policy

In this field MultiContact supports the different types of stakeholders and institutions of cohesion policy. The company is to facilitate the design, implementation, monitoring and evaluation of the operational programmes both for the programming periods 2007-2013 and 2014-2020 of the European Union.

Furthermore, MultiContact Consulting Ltd. is to be specialised in providing consultancy on activities related to setting up project proposals to be financed by the EU. In such a context, the consultancy activities involve mapping of resources, preparation of projects (feasibility studies, cost-benefit analysis), drafting proposals, management tasks related to the implementation of projects funded by the EU. Its core partners involve Hungarian line ministries and their background institutions such as stakeholders of the institutional system of Cohesion Policy of Hungary, the European Commission, local authorities, NGOs, associations.


“Never measure the height of a mountain until you have reached the top. Then you will see how low it was.”

Dag Hammarskjold